When does the city decide to generate?

The City of Chanute receives energy from Evergy through various baseload contracts and day-ahead purchases.  In the event that our day-ahead purchases from the market exceed the cost to generate by a considerable margin, Chanute will then generate at a lower cost than it can be purchased.  Also, Chanute's 50MW combustion turbine is registered in the SPP market under contract.  Since it exceeds the 10MW threshold SPP can call on Chanute at any time for generation to put extra energy on the grid and/or for grid stability. 

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1. When does the city decide to generate?
2. How does the city know how much power to generate?
3. Why do we lose power sometimes and who do we contact when such case occurs?
4. Why do I have trouble getting a call through when the power is out?
5. Why can`t you tell me when my power will be back on?
6. Why do my neighbors have power and I don`t?