FAQs • Chanute, KS • CivicEngage

Do you call me on turn off day if my bill is not paid?: We communicate bill due dates by mail. The initial bill provides the due date, and a pre-termination notice serves as a reminder if the bill is not paid on time. We understand the comfort of having bills paid on time. Since our office can be very busy at times, it is not feasible for our staff to make follow up phone calls. Mail is the best way to ensure that you receive written confirmation of the due date.

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Utility Business Office

1. Where do I apply for Utility Service?: Memorial Building, 101 S. Lincoln Avenue, Chanute, Kansas, 66720

2. What hours are you open?: 8:00 - 4:30 Monday-Friday
closed weekends and holidays

3. What do I need to bring to get Utility service in my name?: 1. VALID Photo ID
2. Proof of Social Security number.
3 If you are renting, we require a copy of your Lease/Rental agreement from your landlord stating all adults that will be residing at the residence.

4. Do you call me on turn off day if my bill is not paid?: We communicate bill due dates by mail. The initial bill provides the due date, and a pre-termination notice serves as a reminder if the bill is not paid on time. We understand the comfort of having bills paid on time. Since our office can be very busy at times, it is not feasible for our staff to make follow up phone calls. Mail is the best way to ensure that you receive written confirmation of the due date.